Acceptance of order
The contract in respect of the products supplied by us to you
comes into existence when your order has been accepted by us. For
the avoidance of doubt, receipt of an order via our Site does not
constitute acceptance of an order.
Your right To Cancel
You have the right to cancel your order with us at any time
before the expiry of 7 days from the day after the date of delivery,
goods not yet delivered please contact us
expressing your wish to cancel
Please note that if your order has been processed we are unable to
cancel it and therefore return costs are at your expense.
If the delivery address refuse delivery of the goods or if you do
not respond to the "sorry we missed you" card left by your driver,
your order will be returned to the sender Urban Nursery and you will
be charged for the return of the order.
If you return
an item that is used condition and proved no defect through
manufacturing fault you will be liable for returns postal cost
to get the item back to you.
You must inspect the item / product within two days of receipt
for any signs of damage / fault, especially for Furniture and Cots,
if There is any sign of damage, eg: Door Panel split, we will send
you a replacement Door.
If you do sign receipt on received goods that is in good
condition, and fail to notice damage after 2 days, we may not accept
If the box is Damaged when you recieve your goods, please make a
note on Delivery drivers paperwork. eg: Box is damaged and
You may of course return any items purchased from
http://www.urban-nursery.com within 7 days, but please request
a returns number first.
If your item is returned through your choice, ( not through any
defect ) A charge will be
incurred for the original Postage / Courier fees
EG: Link Letter Pack �5.50 / City Pack �6.50 / Parcel's �10.00 +
depending on weight.
Please note - We cannot refund monies back if
we have not issued a returns number, If goods are sent back to us
without an returns number. we will be unable to issue you with a
refund, therefore please ensure you obtain an Returns number.
Returns costs are at your expense.
All items purchased from Urban Nursery are covered by a 6 months
We will exchange or repair any product if it displays a
manufacturing fault within 28 days.
If it displays a manufacturing fault after 28 days but within the
guarantee period we will repair or send spare parts to you free of
Accidental damage and damaged caused by misuse is not covered by
this guarantee and therefore a charge will be made. If you have
damaged any of your nursery items you may be able to make a claim
against your household contents insurance.
This warranty does not affect your statutory rights
Specifications, Colours, Weights and Sizes
We reserve the right to alter specifications without prior
notice. All sizes and weights given as a guide only and are
approximate. Representations of colour are approximate due to the
limitations of photographic and calibrations of different output
devices. All goods are subject to availability. If sold out, free
offers may be substituted with an item of the same value.
Accessories supplied to co-ordinate with the main product may differ
in shade, this is normally caused by the manufacturing process and
is not a fault.